THE KELSEY

• We want you to be happy with the comfort, look, and fit of your Nettle’s Tale product. We offer refunds & exchanges on all regular priced orders.
• We want you to find the right fit, the first time. Free domestic returns are included on orders with multiple sizes of the same item. If you choose not to keep any of the items from your order, the return shipping cost will be deducted from your refund.
• Returns for refund must be received back at our store within 14 days of the date you received your order, in original condition: hygienic liner intact, no tears or snags, no deodorant stains or markings, and tags included. Any items not in original condition will be subject to a restocking fee.
• Exchanges can be made within 60 days of purchase.

INTERNATIONAL RETURN POLICY

• We want you to be happy with the comfort, look, and fit of your Nettle’s Tale product. We offer exchanges & refunds on all regular priced orders.
• Returns for refund must be received back at our store within 30 days of the date you received your order, in original condition: hygienic liner intact, no tears or snags, no deodorant stains or markings, and tags included. Any items not in original condition will be subject to a restocking fee.
• Exchanges can be made within 60 days of purchase.
• When returning or exchanging product internationally, please be sure to note that product is a returned item when filling out customs paperwork. 

RETURN POLICY DETAILS

• If items are returned outside of the refund deadline, and in the original condition as stated above, a never-ending store credit will be issued.
• Returns are processed within 10 business days of their arrival at our fulfillment centre. Refunds can only be issued using your original payment method.
• We only offer exchanges for the same item or an item of the same value in a different size, colour, or pattern. If you would like to exchange for an item of different value, a store credit will be issued to you to apply to a new order.
• Please keep in mind we are not liable for product being returned in the mail by customers; be sure to use a registered postal service and tracking number when returning product. 
• Shipping costs incurred on sending a suit back to us for size exchange, store credit or refund are NOT covered, however Nettle’s Tale does cover the cost of sending the new size back to you again.
• Shipping is non-refundable, except in cases where we have made a shipping error. If an item is unclaimed and returned to sender, Nettle's Tale is not responsible for the cost of shipping the package to you again. 
• Nettle’s Tale is not responsible for any duty costs incurred on international orders.